Since conflicts in a business are a natural part of the workplace, it is important that there are people who understand conflicts and know how to resolve them.
This is important in today's market more than ever.
The good news is that we can learn skills, strategies and processes to manage conflict.
Conflict provides a means for expressing emotions which can ultimately clear the air and reduce tension.
Let us examine the first step in becoming an effective conflict manager: knowing how to use the 5 conflict management styles and strategies.
Besides its native language, the TKI is also available in Spanish, French, Portuguese, Danish, Dutch, Swedish, Japanese, and Chinese (traditional and simplified).
The TKI is designed to measure a person's behavior in conflict situations.
Definition: “Retreating from an actual or potential conflict situation; postponing the issue to be better prepared or to be resolved by others.” If you are a prone to outbursts of anger, withdraw/avoid can be an excellent technique.