Chauvet has five brands CHAUVET Professional, CHAUVET DJ, ILUMINARC, TRUSST and Cham Sys.Sold through a worldwide network of professional dealers and distributors, all brands have a global reach built upon three core tenets: Value, Innovation, and Performance—VIP for short.
Because customers can take care of basic service needs on their own, contact center agents now primarily face the more difficult questions.
"It's no longer the simple case of consumers calling in for a bank balance, status of a flight, or to pay their utility bill.
They need help with the policy for closing their account, booking a complex multicity set of flights, or an explanation of smart metering billing policies," Schoeller says.
When it comes to tackling complicated customer issues, ensuring that an agent has the right skill set is crucial, but his or her personality plays a major role as well.
The high regard in which she is held speaks for itself.